PRIVACY POLICY

Conner Exteriors & More

This Privacy Policy describes how Conner Exteriors & More, a licensed general contractor (Florida License #CBC1254462) with its principal place of business at 140 S. Woodlawn Ave., Bartow, FL 33830 (“Conner Exteriors,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information we obtain through our website located at www.connersince1979.com (the “Site”), and through related interactions such as phone calls, in-home consultations, and quote or estimate requests.

By using our Site or otherwise providing us with your personal information, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Site or provide us with your personal information.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Request a free estimate or quote
• Complete a contact form or “Get a Quote” form on our Site
• Call, email, or otherwise communicate with our team
• Subscribe to our newsletter or marketing communications
• Leave a comment or review on our Site or social media pages
• Otherwise interact with our Site, staff, or contractors

This information may include your name, mailing address, email address, phone number, and details about your home improvement project (for example, the type of service requested, your property address, and any project details or photos you choose to share with us). We do not ask for or knowingly collect Social Security numbers, financial account numbers, or credit information through our Site.

1.2 Information We Collect Automatically

When you visit our Site, certain information is automatically collected through cookies, web beacons, and similar tracking technologies, including:

• IP address, browser type and version, and device or operating system information
• Pages viewed, time spent on pages, referring and exit pages, and click activity
• Approximate geographic location, derived from your IP address

We use tools such as Google Tag Manager, Google Analytics, and our marketing and customer relationship management (CRM) platform, HubSpot, to collect this information. See Section 5, “Cookies and Tracking Technologies,” below.

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms (Facebook, Instagram) if you interact with our pages, review platforms (such as Google Reviews), and marketing or analytics partners that help us understand how visitors find and use our Site.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your quote requests, schedule estimates and consultations, and provide the products and services you request
• Administer your customer account and fulfill contracts for services
• Send you marketing communications about our products, services, and promotions, where you have consented to receive them or where otherwise permitted by law (see Section 3)
• Improve our Site, services, and customer experience
• Analyze Site traffic and marketing campaign performance
• Comply with legal, licensing, insurance, and regulatory obligations
• Protect against fraud, unauthorized activity, and other liabilities

3. Marketing Communications and Consent

Conner Exteriors is committed to protecting and respecting your privacy. We will only use your personal information to administer your account and to provide the products and services you request from us, unless you provide additional consent as described below.

From time to time, with your consent, or on the basis of our legitimate interest in providing information about products and services related to those you have already requested, we may contact you by email or phone about our products, services, and other content that may be of interest to you.

Consent to Process Data. When you submit a form on our Site, you consent to Conner Exteriors storing and processing the personal information you submit in order to provide the content, estimate, or services you requested.

Your Choices. You may withdraw your consent or unsubscribe from marketing communications at any time by clicking the “unsubscribe” link included in any marketing email, or by contacting us at [email protected] or 863-647-1561. We will process your request promptly. Please note that even after you opt out of marketing communications, we may still contact you regarding an active project, estimate, or service request.

We do not currently send marketing text messages (SMS). If this changes in the future, we will obtain your separate consent before doing so and will provide a clear way to opt out of text messages at any time.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies, including Google Tag Manager and Google Analytics, to operate the Site, remember your preferences, and understand how visitors use our Site. The types of cookies we use include:

• Necessary Cookies — required for the Site to function properly.
• Analytics/Performance Cookies — help us understand how visitors interact with our Site (for example, Google Analytics).
• Marketing Cookies — used by our marketing/CRM platform (HubSpot) and social media platforms (Facebook, Instagram) to track form submissions, measure the effectiveness of our marketing, and, where applicable, deliver relevant advertising.

You can control or disable cookies through your browser settings; disabling certain cookies may affect the functionality of our Site. For more information about Google Analytics, visit policies.google.com/privacy.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers — third-party vendors who perform services on our behalf, such as our website host, our marketing/CRM platform (HubSpot), email service providers, and analytics providers (such as Google). These providers are authorized to use your information only as necessary to provide services to us.
• Subcontractors and Business Partners — where needed to fulfill an estimate, project, or service you have requested.
• Legal and Safety Purposes — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Conner Exteriors, our customers, or others.
• Business Transfers — in connection with a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, maintain business and tax records, comply with our legal, licensing, and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:

• Know what personal information we have collected about you
• Request access to a copy of your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Withdraw consent to marketing communications at any time

California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information in Section 12. We may need to verify your identity before fulfilling your request.

9. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Facebook, Instagram) and mapping services (Google Maps). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is not yet an accepted industry standard for how businesses should respond to DNT signals, our Site does not currently respond to them.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Conner Exteriors
140 S. Woodlawn Ave., Bartow, FL 33830
Phone: 863-647-1561
License #CBC1254462

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Effective Date” at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.